Shipping policy
Order Cut-Off Time
Orders placed by 4:30 PM Central Time (CT) will begin processing the same business day. Orders received after the cut-off time will be processed on the following business day.
Carriers & Delivery Speed
We ship via FedEx and UPS, using USPS only for last-mile delivery when required by those carriers.
- Handling Time: 24 hours (Monday–Friday)
- Delivery Time: 5–8 business days
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. For orders under $250 USD, we offer flat rate $15 shipping. For orders between $250 and $500 USD, we offer flat rate $10 shipping.
Free Shipping
We offer free standard shipping on all U.S. orders over $500.
We offer free standard shipping on all U.S. orders over $500.
- Standard Shipping (U.S.): 5–8 business days
All delivery estimates begin after the order has been shipped, not from the date of purchase.
Shipment Tracking
You will receive an email with tracking information once your order has shipped.
You will receive an email with tracking information once your order has shipped.
Order Issues & Delays
We are not responsible for delays caused by the carrier, incorrect addresses, or customs clearance. If your order is significantly delayed, please contact us at hello@luxe-dallas.com.
Lost or Missing Packages
In the event of a missing package, please contact hello@luxe-dallas.com immediately and notify the carrier. Luxe will be responsible for filing a claim with the shipping provider and will work with you to resolve the issue promptly.
International Shipping & Duties
We do not ship internationally at this time.
PO Boxes & APO/FPO
We ship to PO boxes and APO/FPO addresses using standard shipping services.